CARNIVAL CRAFT REFUND POLICY
This Refund Policy (“Policy”) is presented on behalf of Carnival Craft, a digital marketing agency specializing in innovative marketing solutions (referred to as “Carnival Craft,” “we,” “us,” or “our”). This Policy outlines the procedures for cancellations and refunds related to payments made by our esteemed clients (referred to as “Clients” or “you”) for the purchase of our digital marketing services. By engaging with Carnival Craft and making payments, you acknowledge and agree to adhere to this Policy.
CANCELLATION OF SERVICES
1.1 Client-Requested Cancellations: Clients can request to cancel their digital marketing services by notifying Carnival Craft through the designated communication channels. Specifically, clients must submit cancellation requests in writing. Additionally, they should include relevant service details and any unique identifiers, such as order numbers or transaction IDs.
1.2 Carnival Craft’s Right to Cancel: Carnival Craft reserves the right to cancel services under specific circumstances, including but not limited to:
a) Insufficient resources to fulfill the digital marketing service.
b) Non-compliance with Carnival Craft’s terms and conditions.
c) Suspicion of fraudulent or unauthorized activity.
d) Violation of applicable laws or regulations.
e) Technological failures or errors affecting service provision.
REFUNDS
2.1 Eligibility for Refunds: Refunds may be granted in the following situations:
a) Client-requested cancellations within 14 days from the purchase date.
b) Carnival Craft’s cancellation of digital marketing services.
c) Failure to deliver digital marketing services as specified in the agreement.
d) Any other circumstances required by applicable laws or regulations.
2.2 Refund Process: Once we approve eligible refund requests, Carnival Craft will process the refund within 7 days. Additionally, we will issue refunds using the original payment method. However, if we agree on alternative arrangements, we will make those adjustments.
2.3 Non-Refundable Items/Services: We may designate specific digital marketing items or services as non-refundable and will clearly communicate this to clients prior to purchase.
2.4 Website Development Services:
- The Client is eligible for a full refund of the advance payment if the request for a refund is made within 24 hours of the payment.
- After the 24-hour period, an amount of Rs 500 will be deducted from the refund until the submission of the prototype.
- Once the prototype has been submitted and approved, no refunds will be issued.
COMMUNICATION
3.1 Contact for Cancellation and Refund Requests: All cancellation and refund requests should be directed to Carnival Craft’s designated customer support team. Furthermore, contact details can be found on the official Carnival Craft website or provided upon request.
3.2 Communication Channels: Carnival Craft accepts cancellation and refund requests through email, online submission forms, or other designated communication channels. We encourage clients to retain records of all communication regarding cancellation and refund requests.
AMENDMENTS
4.1 Policy Updates: Carnival Craft reserves the right to modify or update this Policy at any time. We will post revised versions on our official website and mention the effective date at the beginning of the Policy.
GOVERNING LAW
5.1 Applicable Law: This Policy shall be governed by and construed in accordance with the laws of our jurisdiction, without regard to its conflicts of law principles.
By proceeding with digital marketing services, you confirm that you have read and understood this Refund Policy and agree to be bound by its terms and conditions.
For any questions or concerns about this Policy, please contact our customer support team using the details provided on the Carnival Craft website.
Note: We customized this policy draft and may need to adjust it based on the specific requirements and laws of Carnival Craft’s jurisdiction. It is essential to seek legal counsel to ensure compliance with all applicable laws and regulations.