This Refund Policy (“Policy”) is presented on behalf of Carnival Craft, a digital marketing agency specializing in innovative marketing solutions (referred to as “Carnival Craft,” “we,” “us,” or “our”). This Policy outlines the procedures for cancellations and refunds related to payments made by our esteemed clients (referred to as “Clients” or “you”) for the purchase of our digital marketing services. By engaging with Carnival Craft and making payments, you acknowledge and agree to adhere to this Policy.


1.1 Client-Requested Cancellations: Clients may request to cancel their digital marketing services by notifying Carnival Craft through the designated communication channels. Cancellation requests must be submitted in writing, including relevant service details and any unique identifiers, such as order numbers or transaction IDs.

1.2 Carnival Craft’s Right to Cancel: Carnival Craft reserves the right to cancel services under specific circumstances, including but not limited to:

a) Insufficient resources to fulfill the digital marketing service. b) Non-compliance with Carnival Craft’s terms and conditions. c) Suspicion of fraudulent or unauthorized activity. d) Violation of applicable laws or regulations. e) Technological failures or errors affecting service provision.


2.1 Eligibility for Refunds: Refunds may be granted in the following situations:

a) Client-requested cancellations within 14 days from the purchase date. b) Carnival Craft’s cancellation of digital marketing services. c) Failure to deliver digital marketing services as specified in the agreement. d) Any other circumstances required by applicable laws or regulations.

2.2 Refund Process: Upon approval of eligible refund requests, Carnival Craft will process the refund within 7 days. Refunds will be issued using the original payment method unless mutually agreed upon otherwise.

2.3 Non-Refundable Items/Services: Specific digital marketing items or services may be designated as non-refundable, with clear communication to clients prior to purchase.


3.1 Contact for Cancellation and Refund Requests: All cancellation and refund requests should be directed to Carnival Craft’s designated customer support team. Contact details can be found on the official Carnival Craft website or provided upon request.

3.2 Communication Channels: Carnival Craft accepts cancellation and refund requests through email, online submission forms, or other designated communication channels. Clients are encouraged to retain records of all communication regarding cancellation and refund requests.


4.1 Policy Updates: Carnival Craft reserves the right to modify or update this Policy at any time. Revised versions will be posted on our official website, with the effective date mentioned at the beginning of the Policy.


5.1 Applicable Law: This Policy shall be governed by and construed in accordance with the laws of our jurisdiction, without regard to its conflicts of law principles.

By proceeding with digital marketing services, you confirm that you have read and understood this Refund Policy and agree to be bound by its terms and conditions.

For any questions or concerns about this Policy, please contact our customer support team using the details provided on the Carnival Craft website.

Note: This policy is a customized draft and may need adjustments based on the specific requirements and laws of Carnival Craft’s jurisdiction. It is essential to seek legal counsel to ensure compliance with all applicable laws and regulations.

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